Frequently Asked Questions!
Our guarantee is that we will deliver your order in less than 16 hours from the time you have made your purchase. However, you will normally receive your Neopoints in just a few hours! You can talk to our live support for any concerns you have or help that you need.
After you purchase an account from us, we will e-mail you the username and password to access the account. The e-mail address we send the account information to will be the Paypal e-mail you used to pay with.
Neopets implemented a special restriction on new accounts, to do certain activities, your account must be a certain age.
If your account is over 4 months old, your account can:
We will only issue a refund if the Neopoints have not been delivered on time, or if you request a refund before the Neopoints have been delivered. Once you have received your Neopoints, we cannot refund your purchase!
All of our Neopoints have been earned legitimately through playing games, restocking, ect on Neopets. No 3rd party programs have been used to make our Neopoints!
To receive your Neopoints, you must use one of the two transfer methods; the shop method or the trading post method.
The Shop Method:
The Shop Method is the safest method out all the transfer methods, but it will take more time to set up then the others. Put amount of items in your shop equal to the amount you have purchased. (For example: If you purchase 1,000,000 Neopoints, you would put 11 items in your shop; 10 items at 99,999 Neopoints, and one item at 10 Neopoints.) After we have bought the items in your shop, make sure you clear your shop history, then withdraw Neopoints from your shop till. By clearing your shop history, you will be less likely to be noticed by The Neopets Team!
The Trading Post Method:
The Trading Post is the easiest method to set up, but it has more risk. To use this method, go to the Trading Post and set up a new lot containing junk items. In the wishlist, you can leave it blank or put something asking for a donation. The maximum amount of Neopoints possibly offered in a single Trading Post lot is 800,000 Neopoints, so make sure you have enough lots. (For example: If you purchase 3,000,000 Neopoints, you should set up four lots, we will offer 800,000 Neopoints in the first three and 600,000 Neopoints in the last lot!)
If your question is not listed here, please send us the question through our contact form or ask us through our live chat and we will answer your question as fast as we can!